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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q63-Q68):

NEW QUESTION # 63
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

A. Cisco Unified Communications Manager has too few conference bridge resources.
B. The Cisco Finesse is locking up because of a virus.
C. The system has too few DSP transcoding resources to support all the calls across the WAN.
D. A different voice codec is used by the caller and the agent.
E. The Cisco voice gateways have too few trunks to accept the inbound calls.

Answer: C

NEW QUESTION # 64
Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

A. Route Select node
B. Queue to Skill Group node
C. Translation Route to VRU node
D. Send to VRU node
E. Go to Script node

Answer: C,D

NEW QUESTION # 65
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A. enables and disables skill groups for an outbound campaign
B. reserves agents for specific outbound campaign
C. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
D. transfers a call to IVR as a part of IVR campaign
E. controls a percentage of agents to be used in a campaign skill group

Answer: A,E

NEW QUESTION # 66
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)

A. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
B. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
C. It monitors and reports of calls on only one line on the phone.
D. It requires a maximum of two call appearances.
E. Shared lines are supported on ACD lines but not on non-ACD lines.
F. It monitors and reports calls on all lines on the phone.
G. Call Park is supported on ACD and non-ACD lines.

Answer: B,D,F

NEW QUESTION # 67
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
B. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
C. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
D. Each side synchronized its data from the logger using SQL replication.

Answer: C

NEW QUESTION # 68
......

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